Sheraz Mehmood

Sales & Customer Service Professional | Sales & Market Executive

Deira Dubai, 00000, Dubai, UAE.

About

Dynamic Sales & Marketing Executive with a proven record of boosting revenue and brand growth. Skilled in strategy development, client relationship management, and data-driven marketing. Focused on delivering impactful campaigns and achieving business goals.

Work

Unistra Management Consultancy

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Team Leader – Customer Service Operations

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Summary

Customer Support Representative experienced in handling customer queries, data reporting, and maintaining accurate product information.

Highlights

Provided timely customer support and issue resolution.

Managed data reporting and product information updates.

Delivered prompt and effective customer support, ensuring high customer satisfaction.

Maintained accurate data reporting and regularly updated product information.

Almirfa

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Sales Team Leader

Dubai, UAE

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Summary

Sales Team Leader skilled in managing retention teams, resolving client issues, and improving customer satisfaction.

Highlights

Led and mentored a team of 25 retention agents.

Ensured high customer satisfaction through timely issue resolution.

Acted as liaison between clients and internal departments.

Implemented process improvements to strengthen client retention.

J&A Technologies

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Sales Executive

Dubai, UAE

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Summary

Sales Executive with experience leading a 17-member team, building client relationships, and driving sales growth through effective strategies and reporting.

Highlights

Led and motivated a 17-member sales team.

Built and maintained strong client relationships.

Developed sales strategies, presentations, and proposals.

Prepared reports and sales forecasts.

MAERSK Line (Damco) Pvt Ltd

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Warehouse Supervisor

Karachi, Pakistan

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Summary

Warehouse Supervisor with experience managing cargo operations, documentation, container inspections, and resolving shipment issues to ensure smooth logistics flow.

Highlights

Supervised loading and offloading operations.

Inspected containers before cargo loading.

Managed customs and warehouse documentation.

Resolved cargo and PO mismatch issues.

Salsoft Technologies

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Data Entry Operator

Karachi, Pakistan.

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Summary

Data Entry Operator experienced in data research, analysis, and accurate management of computer hardware information.

Highlights

Performed data research and analysis using visualization tools.

Maintained accurate records of computer hardware data.

Researched and analyzed data using visualization tools.

Managed computer hardware related data.

Daraz

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Customer Support Representative

Karachi, Pakistan.

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Summary

Customer Support Representative experienced in handling customer queries, data reporting, and maintaining accurate product information.

Highlights

Provided timely customer support and issue resolution.

Managed data reporting and product information updates.

Handled customer support operations.

Worked on data reporting and product information.

Skills

Team Leadership & Supervision

Customer Support Operations

Issue Resolution & Escalation Management

Customer Satisfaction & Retention

Data Reporting & Documentation

CRM Tools & Customer Databases

Product Information Management

Communication & Coordination Skills

Time Management & Multitasking

Problem-Solving & Decision Making

Team Handling & Staff Training

Performance Monitoring & Reporting

Education

Memon Industrial and Technical Institute

Karachi, Sindh, Pakistan
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Computer Information Technology Diploma Computer/Information Technology Administration and Management Grade: